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Frequently Asked Questions
Here are answers to common questions about using DirectPort.
Getting Started
Q: How do I access DirectPort?
A: Go to your organization's DirectPort URL (e.g., yourcompany.directport.eu) and log in with your credentials. Each organization has its own dedicated instance.
Q: I forgot my password. How do I reset it?
A: Click "Forgot password?" on the login page and enter your email. You'll receive instructions to reset your password.
Q: Which modules do I have access to?
A: Your available modules depend on your role and permissions. Check with your system administrator if you need access to additional features.
Voyages
Q: What's the difference between a voyage request and a voyage?
A: A voyage request is an initial request for cargo transportation. A voyage is the detailed plan with assigned vessel, route, and costs that results from accepting a proposal.
Q: How do I track a voyage in progress?
A: Active voyages appear in your voyage list with real-time status updates. Captains use the mobile app to log events and keep you informed of progress.
Q: Can I modify a voyage after it's been activated?
A: Some details can be modified, but major changes may require creating a new voyage. Contact your operations team for guidance.
Mobile App (For Captains)
Q: Where can I download the DirectPort mobile app?
A: The app is available on the App Store for iOS and Google Play Store for Android. Your company may also provide direct installation files.
Q: What is my Captain ID and why is it important?
A: Your Captain ID is a unique code that appears in the top-right corner of the mobile app. Operations teams use this to assign you to voyages. Tap it to copy and share with your operations team.
Q: Can I use the app offline?
A: Yes! The app works with limited internet and will sync when connection improves. You can access voyage information and documents offline.
Q: How do I log voyage events?
A: You need an active voyage to log events. Open your active voyage, go to voyage details, find the Events section, and log events like arrival, departure, or loading start/finish.
Technical Issues
Q: The page isn't loading properly. What should I do?
A: Try refreshing the page first. If problems persist, clear your browser cache and cookies. Contact support if issues continue.
Q: I'm getting permission errors. How do I fix this?
A: Permission errors mean you don't have access to that feature. Contact your system administrator to review your role and permissions.
Q: Why can't I see certain data or features?
A: DirectPort uses role-based access control. Features and data visibility depend on your permissions and the modules enabled for your organization.
Data and Reports
Q: How do I export data from DirectPort?
A: Most data grids support export functionality. Look for export buttons or right-click on data tables to download to Excel or CSV.
Q: Can I customize the columns in data tables?
A: Yes! Most data grids allow you to show/hide columns and reorder them. Look for column management options in the table headers.
Q: How often is data updated?
A: Data updates in real-time as changes are made. Use pull-to-refresh on mobile or refresh your browser to ensure you have the latest information.
Account and Profile
Q: How do I change my profile information?
A: Go to Administration → Profile to update your personal information, contact details, and preferences.
Q: Can I change the language interface?
A: Yes, language settings are available in the mobile app and may be available in the web interface depending on your organization's configuration.
Q: How do I sign out securely?
A: Use the sign-out button in the interface. On mobile, it's in the top-left corner. Always sign out when using shared devices.
Getting Help
Q: Who do I contact for technical support?
A: Email support@directport.eu with your name, company, and detailed description of the issue. Include screenshots if helpful.
Q: How quickly will I get a response from support?
A: Support typically responds within 24 hours during business days (Monday-Friday, 9 AM - 6 PM CET). Critical operational issues are prioritized.
Q: Can I get training on how to use DirectPort?
A: Yes! Contact your system administrator or DirectPort support to arrange user training sessions, feature demonstrations, or best practices workshops.
Q: Where can I find more detailed documentation?
A: Check the Getting Started guide for platform overview and the Mobile App Guide for complete mobile app instructions.
Still have questions? Contact our support team at support@directport.eu - we're here to help!